Accessibility Statement for the website www.buttero.it

This statement was drafted on 30/07/2025.

This content can also be read and made available in spoken form using screen readers such as NVDA for Windows and VoiceOver for iOS. Alternatively, the “read page” function available in the UserWay PRO accessibility widget may be activated.

FFW S.r.l. is committed to ensuring the accessibility of its website www.buttero.it, in accordance with Legislative Decree of May 27, 2022, No. 82 implementing European Directive 2019/882.

FFW S.r.l. believes that it is a collective moral duty to ensure that everyone can access information, products, or services without encountering obstacles or barriers, so that all individuals may live with dignity, equality, and independence. For this reason, resources have been invested to make the site easier to use and more accessible to everyone, including people with disabilities.

In compliance with Legislative Decree 82/2022, the following information is provided:

information on the evaluation of how the service meets accessibility requirements and what those requirements are;
general description of the service, in accessible formats;
descriptions and explanations needed to understand how the service works;
description of how the service meets accessibility requirements;
information proving that the service delivery and monitoring processes ensure compliance;
support and reporting of any accessibility issues.

1. Accessibility Requirements and Applicable Criteria

The digital accessibility requirements are defined by Legislative Decree of May 27, 2022, No. 82 “Implementation of Directive (EU) 2019/882 of the European Parliament and of the Council of April 17, 2019, on the accessibility requirements for products and services”, which refers to the technical standard UNI EN 301549.

Specifically, the website’s compliance must be evaluated against the criteria in Chapters 9 “Web” and 10 “Non-web content,” which refer to the Web Content Accessibility Guidelines (WCAG) 2.1, levels A and AA.

The four core principles of digital accessibility as outlined in WCAG 2.1 are:

Perceivable – Content is presented in a clear and understandable way.
Operable – The interface is easy for all users to navigate.
Understandable – Information and operations are intuitive and easy to interpret.
Robust – The website is compatible with the most common assistive technologies.

According to the aforementioned UNI EN 301549 standard, which clearly lists the 50 success criteria to assess a website’s accessibility, technical analyses have been carried out on the site’s content, including both textual and non-textual information, downloadable documents and forms, and two-way interactions such as digital form submission and authentication, identification, and payment processes.

Areas Excluded from the Scope of Application

Article 1, paragraph 5 of Legislative Decree No. 82/2022 states that the provisions do not apply to the following website and mobile application content:

time-based media that were pre-recorded and published before June 28, 2025;
office file formats published before June 28, 2025;
maps and online cartography services, provided that essential navigation information is available in an accessible digital format;
third-party content not funded, developed, or under the control of the economic operator;
website and mobile application content considered archival, meaning content that has not been updated or edited since June 28, 2025.

2. General Description of the Service

This website is aimed at end consumers and offers an e-commerce service for the Buttero brand, allowing users to discover, select, and purchase men’s and women’s products. Users can explore the site using filters, add items to the shopping cart, register to access their personal area, manage orders, returns, and personal data. In addition to the full shopping experience, the site also allows users to subscribe to the newsletter, find retail store locations, access customer service, and contact the company.

3. How the Service Works

The website is accessible from desktop, tablet, and smartphone devices via major browsers currently on the market and is available in Italian, English, and French.

Site navigation is designed to be intuitive and consistent, with a main menu providing direct access to key sections (women’s products, men’s products, accessories, and company information).

Below is a detailed description of the main services offered:

Browsing products: users can explore various products by selecting items from the menu categorized under women, men, and accessories, and choosing the desired product type from the dropdown menu.
Making a purchase: users can purchase products by selecting a product of interest and clicking the “add to cart” button on the product page, after selecting the size. To proceed with checkout, the user must click the relevant menu item at the top, continue to the checkout screen, log in or enter their details without registration, and select a payment method. Once all fields are completed, the order can be submitted to complete the purchase.
Accessing the reserved area: users can register and access their personal account area by clicking on the “account” menu item and entering the required information to log in or create an account.
Requesting a return: both registered and non-registered users can request a return by accessing the “Request a Return” section in the footer and completing the dedicated form. Registered users can also submit return requests from within their personal account area.
Using search functionality: users can search for products directly by entering keywords into the search bar at the top of the page (header).
Browsing by filters: users can browse specific site sections using filters to sort products by model, color, or size, selecting the desired option from the dropdown menu.
Requesting information: users can request information by email, phone, or by completing a contact form. Relevant contact details can be found in the “Customer Service” section accessible from the footer menu.
Accessing customer service: users can view a dedicated FAQ page by clicking the relevant “Customer Service” menu item located in the footer.
Subscribing to the newsletter: users can subscribe to the newsletter by entering their name, surname, and email in the designated form accessible from the announcement bar and confirming by clicking the “submit” button.
Using the store locator: by selecting the “stores” submenu, users can view all Buttero retail locations worldwide, each showing the store name, address, phone number, and email contact.

4. Compliance with Accessibility Requirements

To improve accessibility and user experience, FFW S.r.l. has integrated the UserWay PRO accessibility widget into the website covered by this notice. Its use by website users is completely free and helps improve the site's compliance with the Web Content Accessibility Guidelines (WCAG 2.1).
UserWay PRO provides multiple features to enhance website accessibility and user experience through a dedicated panel accessible by clicking the widget icon or using the CTRL+U keyboard shortcut, as listed below.

Screen Reader: reads all page content aloud without requiring an external screen reader.
Dictionary: allows access to dictionaries without leaving the website. Essential for users with cognitive disabilities, non-native English speakers, and others.
Larger Text: increases on-screen text size with four levels of enlargement, making every part of the site more readable instantly.
Saturation: sets color intensity to high, low, or grayscale.
Contrast: inverts website colors or switches between light and dark contrast modes.
Smart Contrast: ensures that all site colors are fully ADA-compliant, enhancing content visibility.
Highlight Links: highlights links, buttons, and other clickable interactive elements with bright, high-contrast colors, improving usability, navigation, and overall accessibility.
Pause Animations: pauses moving or auto-updating content considered a barrier to accessibility, stopping flashing content that may distract or trigger seizures in at-risk users.
Text Spacing: adjusts text and line spacing to improve readability for dyslexic and visually impaired users, with three levels of customization for a more accessible reading experience.
Line Height: increases line height for more comfortable spacing throughout the text.
Text Alignment: aligns website text to the left, right, or center to support personalized, accessible reading experiences.
Dyslexia-Friendly Font: the “UserWay Dyslexia Friendly” font improves readability and offers a smoother reading experience for visitors with dyslexia.
Large Cursor: increases the default cursor size by 400% so it’s always visible, allowing faster and more accessible navigation through hyperlinks, tabs, and form elements.
Tooltips: displays alt text and ARIA labels for on-screen elements via simple mouse hover. These tooltips are highly visible, high contrast, and easy to read for users with low vision and accessibility needs.
Page Structure: quickly reveals page headings, landmarks, and links in a clear, structured, easily navigable, and accessible way. Helps both disabled and non-disabled users find desired content faster.

In addition to the features that users can activate from the accessibility menu, the UserWay PRO widget can detect numerous site non-compliances and perform real-time corrections without altering the source code, only what the browser displays. This allows the website to be more usable for all end users, including those using assistive technologies.

Accessibility for users of assistive technologies such as screen readers, alternative keyboards, or voice commands is also supported by ARIA attributes, which describe the role, state, and properties of UI elements, communicate dynamic interactions (e.g., expandable menus, modals, sliders) to screen readers, and support keyboard navigation in complex components.

Additional Accessibility Requirements for E-Commerce Services

The service ensures accessibility of features for identification, security, and payment in an accessible way, including through systems that present such features in a perceivable, operable, understandable, and robust form.

Regarding electronic payments, the site relies on leading market providers, listed below:

Apple Pay: offers accessibility features and a VPAT certificate. For accessibility-related issues, email: accessibility@apple.com
Google Pay: includes accessibility features as stated in the Google Wallet Guide. For accessibility issues, complete this contact form: https://support.google.com/accessibility/contact/contact_google_disability
PayPal: does not publicly provide a VPAT but offers an accessibility support page. For accessibility concerns, contact the company via: https://www.paypal.com/it/cshelp/contact-us
Klarna: does not provide a public VPAT but offers an accessibility support page with a Public Accessibility Statement for Klarna products and services. For issues, contact Klarna at: https://www.klarna.com/it/servizio-clienti/
Stripe (for iDeal, credit/debit cards): no specific accessibility documentation available. For concerns, email: complaints@stripe.com
Amazon Pay: no specific accessibility documentation available. For concerns, fill out the form on this page: https://pay.amazon.it/contattaci
Scalapay: no specific accessibility documentation available. For issues, email: supporto@scalapay.it
Afterpay: no specific accessibility documentation available. For concerns, email: info@afterpay.com
Wechat Pay: no specific accessibility documentation available. For concerns, email: policy@wechat.com
Alipay: no specific accessibility documentation available. For concerns, email: connect_support@service.alipay.com

Compliance Status

The site's compliance status has been assessed based on the guidelines and evaluation checklist provided by AgID.

This website is partially compliant with the requirements of Appendix A of the UNI CEI EN 301549 standard. As it was published before 28/06/2025, the company intends to achieve full compliance upon the launch of a new version of the website in the future.

5. Accessibility Monitoring Process

FFW S.r.l., on the occasion of a future update of the website covered by this notice, will pay special attention to the service delivery process to meet the requirements defined by digital accessibility regulations. External consultants may also be considered for the following activities:

technical accessibility audit of the website via gap analysis;
user testing of key user flows, including with assistive technologies;
analysis of technologies, plugins, and third-party services implemented on the site;
reporting of gaps and non-compliances identified through technical audits and testing;
validation of implemented fixes for non-compliances;
drafting of public accessibility documentation;
training staff on best practices for digital accessibility;
definition of internal policies and processes for handling user assistance requests.

FFW S.r.l. also intends to conduct periodic technical audits to monitor website accessibility over time, potentially with the support of third-party digital accessibility specialists, in order to implement improvements, including those suggested by users.

In this case, technical audits will be performed by an external accessibility consultant using updated tools aligned with current regulations, including semi-automated code checks, manual user tests, and assistive technologies.

6. Assistance and Reporting Issues

If you experience difficulty accessing website content or features or require any additional assistance, you may:

send a message to the following email address: cs.buttero@the-ffw.com
fill out the form available at https://www.buttero.it/it/contatti.php
call the phone number +39 055 3951104

Please include the following in your message:

your full name;
URL or section of the site being reported;
a clear and concise description of the issue encountered;
tools used (operating system, browser, assistive technologies, if any);
any suggestions to improve accessibility.

All reports will be reviewed as soon as possible and may contribute to the continuous improvement of the site’s accessibility.