FREE RETURN

ATTENTION

 

You have 14 days from receipt of your order to request a return. The return is your right and it will always be accepted if you proceed with your request following these steps.

  • We cannot substitute the items but only REFUND them, If you need substitutions please make a return and then please place a NEW order on the website
  • Our return policy only allows a refund of the returned items.
  • You can make a single return request for each order.
  • The shipment costs for the return will be on our charge only if the return is carried out in accordance with the following procedure.
  • We will not accept returns sent by different process and different couriers.

HOW TO MAKE A FREE RETURN

 

To request your return, login and go to MY ACCOUNT. If you forgot your password please make the “Remind Password” process.

 

Returns procedure in Italy

  • Go to ORDERS HISTORY and click "REQUEST RETURN" next to the order you want to return. (Please Note: the "REQUEST RETURN" button normally appears 3 days after the order is placed, and disappears automatically on expiry of the 14 days term in which you can return the goods)
  • Select the items you want to return and complete the procedure.
  • After submitting your return request you will receive an automatic confirmation E-MAIL where you will find:
    • A RETURN CODE associated with your order (e.g. RT1234).
    • Two SHIPPING LABELS in the body of the e-mail to be printed and cut out along the dotted lines.
    • A BRT return label to be handed over to the courier at the time of withdrawal.
  • PRINT the e-mail containing the shipping labels received; place a label inside the parcel and attach the other one on the outside.
  • CONTACT BRT courier through the link in the email to schedule your pickup (www.brt.it).

Returns procedure in countries other than Italy

  • Go to ORDERS HISTORY and click "REQUEST RETURN" next to the order you want to return. (Please Note: the "REQUEST RETURN" button normally appears 3 days after the order is placed, and disappears automatically on expiry of the 14 days term in which you can return the goods)
  • Select the items you want to return and complete the procedure.
  • After submitting your return request you will receive an automatic confirmation E-MAIL where you will find:
    • A RETURN CODE associated with your order (e.g. RT1234).
    • Two SHIPPING LABELS in the body of the e-mail to be printed and cut out along the dotted lines.
  • PRINT the e-mail containing the shipping labels received; place a label inside the parcel and attach the other one on the outside.
  • The parcel you received contains also the DHL STICKERS WITH BARCODES. Attach one on the outside of the return parcel along with SHIPPING LABEL 1, and hand the other ones over to the courier at the time of withdrawal.
  • CONTACT the DHL EXPRESS courier through the link in the email to schedule your pickup.

After verification of the integrity of the product (as per General Conditions of Contract), the cost of the item/s will be refunded, while shipping costs will be retained by FFW S.r.l.