You have 14 days from receipt of your order to request a return. The return is your right and it will always be accepted if you proceed with your request following these steps.
- We cannot substitute the items but only REFUND them, If you need substitutions please make a return and then please place a NEW order on the website
- The returned item/s will be immediately refunded and the new order will be charged.
- Our return policy only allows a refund of the returned items.
- You can make a single return request for each order.
- The shipment costs for the return will be on our charge only if the return is carried out in accordance with the following procedure.
- We will not accept returns sent by different process and different couriers.
HOW TO MAKE A FREE RETURN
To request your return, login and go to MY ACCOUNT. If you forgot your password please make the “Remind Password” process.
- Go to ORDERS HISTORY and click "REQUEST RETURN" next to the order you want to return. Select the items you want to return and complete the procedure.
- After submitting your return request you will receive an automatic confirmation E-MAIL where you will find:
- A RETURN CODE associated with your order.
- Two LABELS to be printed and cut out.
- A LINK to our approved shipping company website.
- For shipments to Italy only: a Bartolini return label to be handed over to the courier at the time of withdrawal (for shipments originating from countries other than Italy, no return label will be attached to the email, as it may be requested directly to the pickup man at the time of withdrawal).
- PRINT the labels received in the automatic confirmation email. Place a label inside the parcel and attach the other one on the outside. CONTACT the shipping company through the link in the email to schedule your pickup.
After verification of the integrity of the product (as per General Conditions of Contract), the cost of the item/s will be refunded, while shipping costs will be retained by FFW S.r..l.